|Supported Devices||Recoverable data||Data loss circumstances|
|iPhone 6/6 Plus, iPhone 5S/5C, iPhone 5, iPhone 4S, iPad mini, iPad with Retina display, The new iPad, iPad 2, iPod touch 5||Text content (8 types): Messages, Contacts, Call History, Calendar, Notes, Reminders,WhatsApp conversation, Safari Bookmark||• Accidently deleted files on your iOS device.
• The device is locked by a forgotten password, and the device was connected to iTunes on the computer before.
|iPhone 4, iPhone 3GS, iPad 1, iPod touch 4||Text content (8 types): Messages,Contacts, Call history, Notes, WhatsApp conversation, Calendar, Reminder, Safari bookmark
Media content (7 types): Message attachments, Camera Roll, Photo Library,voicemail, Photo Stream, Voice memos,WhatsApp attachments
|• Accidently deleted files on your iOS device.
• Your device is crashed, smashed or broken.
• The device is locked by a forgotten password.
| Part 1: Recover Lost Data Directly from iPhone/iPad/iPod
Part 2: Recover Previous Data from iTunes Backup
Step 1. Connect your iPhone/iPad/iPod device to your Mac
Connect your device like iPhone 4, iPhone 3GS, iPad 1 or iPod touch 4 on your Mac, and then run Wondershare Dr.Fone (Mac). Select the device option in the window according to your device and you'll get the window below (here take iPhone 4 for an example).
Note: If you're connecting iPhone 3GS, iPad 1 or iPod touch 4, you need to download a plug-in first by directly clicking "Download" in the window.
Step 2. Enter device system and scan your device
Choose "Recover from iOS devices" and you're going to enter device system according to the steps shown in the window as follow.
Note: If you are using iPhone 5/4S, iPod touch 5, iPad 2, The new iPad, iPad with Retina display or iPad mini, you can skip this step, and switch to click "Start Scan" to scan your device directly.
1) Hold your device and click “Start” button in the interface of iPhone/iPad/iPod Data Recovery (Mac).
2) Hold “Power” and “Home” buttons on your device at the same time for exact 10 seconds. The Software will count time for you. Just hold the two buttons immediately after step 1.
3) When 10 seconds passed, release the “Power” button right away, but keep holding the “Home” button. After another 10 seconds, you’ll be informed that you’ve successfully entered the device system and you can release the “Home” button now.
When the time passed, release the "Home" button and you'll be informed that you've successfully entered device system. Then you can click "Start Scan" to enter device system
The program will automatically communicate with your device and scan it as below.
Step 3. Preview and recover lost data from iPhone, iPad or iPod touch
After the scan, all recoverable data on your device will be found and displayed in the scan result in clear categories like Camera Roll, Photo Stream, Photo Library, Contacts, Messages, and more. You can preview all of them and tick off those you want to save them on your Mac by clicking "Recover".
Note: In the scan result, you'll get all data including lost data and those still existing on your device. If you only want to get back lost data, you can refine the result by sliding the button of "Only display the deleted items" on the top.
Part 2: Recover iOS Devices Lost Data from iTunes Backup Files
Step 1. Choose Recover iTunes backup Files
This recovery mode is available for all Apple devices as long as you have iTunes backup on your Mac. Choose the one for yours in the primary window and you'll get the window below (here let's take iPhone 4 for an example).
Step 2. Select a Recovery mode and begin to extract iTunes backup
Select the recovery mode of "Recover from iTunes backup" and you'll get a window as follow.
Here the iTunes backup for your device will be automatically found and displayed. Choose it or the latest one if there are more than one and click "Start Scan" to extract it.
Step 3. Preview and recover previous data from iTunes backup
When the scan completes, you can preview all the contents in detail by clicking the categories one after one. Mark those you want and click "Recover" to save them on your Mac.
Note: Most of the text contents can be saved as HTML files on your Mac for great reading. As to contacts, you can save them as VCF or CSV formats, which can be used to import into your Mac Addressbook and you can import it back to your device through iTunes.